Privacy Policy

Effective Date: 1 August 2025

1. Introduction

Welcome to Advisent (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website and services.

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using the Advisent platform, you consent to the collection and handling of your information in accordance with this Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: When you create an account, book a consultation, or sign up as a lawyer, we collect details such as your name, email, phone number, payment information, and legal practice details (for lawyers).
  • Usage Data: We may collect technical information such as IP addresses, browser type, device details, and interactions with our platform.
  • Cookies and Tracking Technologies: We use cookies to enhance user experience, track website usage, and personalize content.
  • Communications: We may collect messages, enquiries, and other correspondence made through the platform.
  • Profile Information: Lawyers may provide professional background, areas of practice, experience, pricing, and availability.
  • Optional Data: We may collect feedback, reviews, and responses to surveys if you choose to provide them.

3. How We Use Your Information

We use your information for the following purposes:

  • To create and manage your account
  • To process bookings and payments
  • To match clients with lawyers based on their legal needs
  • To send important notifications, updates, and confirmations
  • To improve our services and user experience
  • To comply with legal and regulatory obligations
  • To maintain internal records and platform integrity
  • To detect and prevent fraudulent, illegal, or unauthorised activity
  • To generate aggregated insights that help us understand platform usage (without identifying individuals)

4. Sharing of Information

We do not sell or rent personal information. However, we may share data with:

  • With Lawyers: Client details (name, contact info, issue summary) are shared after a booking is made.
  • With Clients: A lawyer’s public profile, including name, qualifications, and availability, is visible to clients.
  • Service Providers: Includes technical and customer support providers, hosting partners, email delivery systems, and analytics tools (e.g. Google Analytics).
  • Payment Processors: Secure third-party payment services handle all transactions.
  • Legal Authorities: If required by law or for fraud prevention, we may disclose necessary details.

We may also disclose information if necessary to protect the safety, rights, or property of Advisent, its users, or the public, or to enforce our Terms of Service.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or loss. However, no online service is 100% secure, and we encourage you to take precautions in protecting your account.

6. Retention of Information

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce our agreements. If you request to delete your account, we will take reasonable steps to delete your data, except where we are legally required to retain it.

7. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. To exercise these rights, contact us at hello@advisent.com.au.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Some of our third-party service providers may store or process data outside of Australia. This means your personal information may be transferred to, and governed by, privacy laws that differ from those in Australia.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For questions about this Privacy Policy, please contact us at hello@advisent.com.au.